Most Frequent Questions and Answers
Of course! Just contact us with your ceremony’s details and desired services, and we’ll get back to you with a custom package.
Yes, all prices are final. No tax is added afterwards.
For most cases, yes. However, on particular cases and resorts where we have an in-house shop, we might be able to split coverage for you. Just ask!
Credit cards, PayPal and Bank Transfer. In some resorts, it is also possible for you to settle your package’s remaining balance with a cash payment.
Payments in some locations are to be done upon arrival at the resort and it will be included
in your wedding invoice.
For other locations, a retainer is required to book you (save the day), and the remaining
balance is due at a convenient time before the event.
A team of paired photographers will work together to cover as many moments of your day as possible. You’ll be able to get the “Getting Ready” photos done at the same time, instead of splitting the time for each. You’ll also get two angles during all key moments (this comes particularly handy during the ceremony).
We kindly recommend at least two months before the event.
All images are professionally edited and uploaded to a Private Viewing Gallery link 10 to 20 business days after the wedding. From here, you’ll be able to choose your favourites.
Watch the following Video tutorials…
Yes. We’ll send you custom upgrade options when we share your gallery with you. Prints, Canvases and Albums are available for purchase through us for as long as the gallery is active.
It is the option for you to share your images (regardless of whether they are included in your package or not) directly from your online gallery link to social media.
The trailer (when applicable) runs for about 1 to 3 minutes approximately, this is a short highlight of the
whole coverage, easy to load and share with family & friends or social media.
Please take into consideration that the final wedding video cut will not run for the whole hours hired, the
duration of your video will be resumed into highlights of the wedding.
As an estimated time, your wedding video might run from 7 to 10 minutes per hour covered.
Your Wedding Video will take a bit longer under Post-production, usually from 4 to 6 weeks (or 1 to 2
months). We will send you the download link via email as well, the soonest possible
The “First look” is a chance for you to see each other, right before the ceremony, and before anyone else! It is a very intimate moment that you can share and document, and it is a great opportunity for pictures.
We normally start 1 hour before the ceremony. However, if you are booking photo and video, it is advised for the coverage to start at least an hour and a half before the ceremony, to allow plenty of time for photo and video.
Although you are not obligated to provide any meals, we kindly suggest that you discuss meal arrangements for the photo & video team with your wedding planner or coordinator. For your consideration, many resorts have employee meal options you can look into.
We are flexible with such cases, and, as long as we have availability, we’ll reschedule your booked photo & video coverage package for the new date. If you suspect that weather might cause your ceremony to be rescheduled, please look into the alternative date ASAP and let us know so that we can plan ahead. In the off chance that we don’t have availability for your new date, we’ll give you a full refund for your booked package.
In the off chance that you choose to cancel a reservation 60 days before the wedding or more, we’ll refund the full amount of the retainer, minus any bank transfer fees or paypal expenses. If you cancel your package booking or your wedding event less than 60 days before the shoot date, your retainer will be non-refundable.
We don’t really have specific portfolios of our photographers, as they are all trained in the company’s
photography style (photo-journalistic), but they also work and adjust to specific styles and
Once you complete our questionnaires and provide us with any photo inspiration or style references, your Wedding Day Specialist will assign the photographer from our team that will be the best fit for you.
Absolutely! You’ll have a meeting with your photographer a couple of days before the ceremony
(along with your wedding coordinator) to discuss any last-minute requests, styles, or preferences.
You’ll get access to your images through an online wedding gallery (password and watermark protected),
which we’ll send you to your email when ready.
From your gallery, you’ll be able to select and download your package inclusions; and optionally, order
additional images, prints, and other available items.
After and Due to pandemic events, we don’t handle any CDs nor USBs, we appreciate your understanding.
Your Wedding Day Specialist will walk you trough the very simple process of choosing your favorites for the album. They’ll also design a layout and send it to you for approval. You’ll be receiving your album in the mail, once the process is complete.
Yes, all the images that you choose within your package will be available for high resolution download, without any watermarks. You’ll be getting them with all printing and copying rights released.
No un-edited images will be ever presented to you or included in your package. All images go trough post-processing before they are delivered, as this is the way we set up the final product you’ll receive. Trust us, the photos will look amazing!
Our editing work included color corrections and enhancements only. However, we can also do custom edits like scar or blemish removals, object removals, etc. Just ask! Depending on the number of custom edits you require, we’ll either send you a quote or just include them, free of charge.
The High Resolution Digital File is like the negative for your image: From it, you’ll be able to print off the picture on any size or medium (canvas, album, etc), as many times as you want. This is why they are more expensive than prints. When you buy the digital file, you are getting all rights and the possibility to print that image, forever.